Effective and last updated: October 2, 2026
Auaax is operated by Hangzhou Wuzhizhu E-Commerce Co., Ltd.. Contact us using the details below for product questions, order assistance, delivery issues, returns, privacy requests, or other store-related support.
Customer support
Email: support@auaax.com
Phone: +86 176 0920 1574
For order support, include the order number and the email address used at checkout. For damaged, incorrect, or missing products, include clear photos or video when relevant. Do not email complete payment-card information.
Order tracking
When tracking is available, it is sent to the order email after dispatch. Tracking updates may take several business days to appear.
Business and contact information
Store brand: Auaax
Operator and responsible legal entity: Hangzhou Wuzhizhu E-Commerce Co., Ltd.
Unified Social Credit Code: 91330104MA2H3WCQ9Q
Registered business address: Room 701-4, Huacheng International Development Building, Jianggan District, Hangzhou, Zhejiang, China
Email: support@auaax.com
Phone: +86 176 0920 1574
The registered business address is the company registration address. It is not a returns warehouse. Customers must obtain the authorized return address before sending a parcel.
Send us a message
Use this form for product questions, order support, delivery issues, returns, or privacy requests. We will reply to the email address you provide.