Effective and last updated: October 2, 2026
These answers summarize Auaax store procedures. The full published policies apply if additional detail is needed.
Who operates Auaax?
Auaax is the store brand of Hangzhou Wuzhizhu E-Commerce Co., Ltd., the operator and responsible legal entity for www.auaax.com.
Do I need an account to order?
No. Where guest checkout is available, you may order without creating an account. You must provide accurate contact, delivery, and payment information.
Which payment methods and currencies are available?
The available payment methods and order currency are shown at checkout. Your bank or payment provider may apply its own currency-conversion rate or fees.
How long does delivery take?
Orders are generally processed within 2–3 business days. This processing period is separate from transit time. After dispatch, supported destinations in the United States, Canada, Australia, New Zealand, the United Kingdom, and supported European destinations usually take 2–4 weeks. Other supported destinations usually take 2–5 weeks. These are estimates, not guarantees.
Where do you ship and what does shipping cost?
Supported destinations, available shipping methods, and charges are shown at checkout for the delivery address. We do not promise delivery to every country. Import duties, taxes, or carrier fees are the customer’s responsibility unless checkout states otherwise.
Can I change or cancel an order?
Contact support@auaax.com immediately. A change or cancellation is possible only before processing or fulfillment makes it impossible. Shipped orders follow the Return & Refund Policy.
How do returns and refunds work?
Eligible return requests must be submitted within 30 days after delivery. Customers pay return shipping for change-of-mind returns. If we confirm an item is damaged, defective, incorrect, or missing, we will provide an appropriate remedy and cover reasonable return shipping when a return is required. Approved refunds are submitted to the original payment method within 10 business days after inspection.
Where should I send a return?
Do not send a return to the registered business address. Email us first and wait for authorization and the correct return warehouse address.
How do I contact Auaax?
Email support@auaax.com or call +86 176 0920 1574.
Business and contact information
Store brand: Auaax
Operator and responsible legal entity: Hangzhou Wuzhizhu E-Commerce Co., Ltd.
Unified Social Credit Code: 91330104MA2H3WCQ9Q
Registered business address: Room 701-4, Huacheng International Development Building, Jianggan District, Hangzhou, Zhejiang, China
Email: support@auaax.com
Phone: +86 176 0920 1574
The registered business address is the company registration address. It is not a returns warehouse. Customers must obtain the authorized return address before sending a parcel.