Effective and last updated: October 2, 2026
This Privacy Policy explains how personal information is handled when you visit, use, or purchase from www.auaax.com. Auaax is a store brand operated by Hangzhou Wuzhizhu E-Commerce Co., Ltd.. Hangzhou Wuzhizhu E-Commerce Co., Ltd. is the website operator and data controller responsible for the processing described here.
Personal information we collect
- Contact and account data: name, email address, phone number, account credentials, preferences, and messages.
- Order and support data: billing and delivery addresses, ordered products, order value, fulfillment status, tracking, returns, refunds, and support history.
- Payment data: payment method, transaction identifiers, and payment status. Complete payment-card details are processed by Shopify and the payment provider shown at checkout rather than stored by Auaax.
- Device and usage data: IP address, browser, device identifiers, pages viewed, referral source, cookies, and interactions with the store.
- Marketing and privacy choices: subscriptions, cookie preferences, advertising choices, and opt-out requests.
How and why we use information
We use information to provide the website, create and manage accounts, process payment and orders, arrange delivery, provide customer support, handle returns, prevent fraud, protect security, comply with legal and accounting duties, improve store performance, and—where permitted—measure advertising or send marketing communications.
Legal bases
Where applicable, processing is based on performing a contract, taking requested pre-contract steps, meeting legal obligations, protecting vital interests, pursuing legitimate interests that do not override your rights, or obtaining consent. Consent may be withdrawn without affecting earlier lawful processing.
Service providers and disclosures
Information may be shared as necessary with Shopify, payment processors, fraud-prevention providers, fulfillment partners, carriers, customer-support tools, analytics providers, advertising providers, professional advisers, and public authorities when required by law. It may also be disclosed to protect rights and safety or as part of a lawful business transaction.
Cookies and preference controls
Essential cookies support security, localization, the cart, and checkout. Optional preference, analytics, and advertising technologies are used according to your choices and applicable law. Where the website presents a privacy-preferences control, you may accept all, reject non-essential technologies, or manage categories. You may also adjust browser settings, although disabling essential storage can affect store functions.
Retention
- Order, payment, refund, tax, and accounting records: generally retained for 7 years after the transaction, or longer where applicable law requires.
- Customer-service and return records: generally retained for 3 years after the request is closed.
- Account information: retained while the account remains active and for up to 2 years after closure, unless a longer period is required for legal claims or fraud prevention.
- Marketing subscription and consent records: retained until consent is withdrawn or the subscription ends, plus a suppression record as necessary to honor the opt-out.
- Cookie, analytics, and advertising data: retained according to the applicable cookie or provider setting, generally no longer than 24 months.
- Security and fraud-prevention records: generally retained for up to 3 years, unless an investigation or legal obligation requires longer.
When a retention period ends, information is deleted, anonymized, or securely isolated unless continued retention is required by law, a dispute, or a regulatory obligation.
International processing
Shopify and other providers may process information outside your country. Where required, transfers rely on legally recognized safeguards.
Your privacy rights and opt-out requests
Depending on your location, you may request access, correction, deletion, portability, or restriction, object to certain processing, withdraw consent, or opt out of certain targeted advertising, sale, or sharing where those rights apply. Email support@auaax.com to submit a privacy or marketing opt-out request. We may verify identity before responding.
Marketing, children, and security
You can unsubscribe from promotional email using the link in the message or by contacting us. Order-related communications may still be sent. The store is not directed to children under 16. We use reasonable safeguards, but no transmission or storage method is completely secure. Do not email complete card details.
Changes and governing law
We may update this policy when law, technology, or store operations change. The effective and last-updated date appears above. This policy is governed by the laws of the People’s Republic of China, except where mandatory privacy or consumer law in your location applies.
Business and contact information
Store brand: Auaax
Operator and responsible legal entity: Hangzhou Wuzhizhu E-Commerce Co., Ltd.
Unified Social Credit Code: 91330104MA2H3WCQ9Q
Registered business address: Room 701-4, Huacheng International Development Building, Jianggan District, Hangzhou, Zhejiang, China
Email: support@auaax.com
Phone: +86 176 0920 1574
The registered business address is the company registration address. It is not a returns warehouse. Customers must obtain the authorized return address before sending a parcel.